FAQ
Frequently Asked Questions
Do you offer a free trial?
No, we do not offer free trials. However, our Sales Team and Partners can provide detailed information about our plans and pricing to help you make an informed decision.
Can I cancel my subscription?
When you buy plan, you are getting access for 1 month. In order to cancel subscription just wait for plan to expire, you will not be charged for next month without next payment.
Where can I find my invoices?
You can find your invoices in your account settings.
What payment methods do you accept?
We accept all major stable coins via crypto payments. We suggest makeing payments via USDT.
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan at any time. You can do this from your account settings.
Can I connect using external application?
Yes, our HFTFeed FIX Protocol is fully compatibale with CTrader FIX Protocol which means you can connect using any application that has CTrader FIX Protocol support.
Can I connect multiple sessions on the same account
No, we allow only one active session for one account.